Contact Information

By Phone: To receive assistance with the visa application process, applicants can contact the call center. Call center representatives are available Monday through Friday, 8:00 a.m. – 8:00 p.m. (local time) at 7741-7989 or 7741-7998 (in Taiwan) or (+886) 7741-7989 or (+886) 7741-7998 (from outside Taiwan), and in the U.S. (24 hours) at (+1) 703-665-7348.  Please note that the representatives answering calls to the U.S. number will speak English.  The call center is closed on weekends and holidays observed by AIT.

By Email: To contact the call center via email, please write to support-taiwan@ustraveldocs.com. 

Non-Immigrant Visa Unit (NIV)

• Address
  First Floor, Consular Section
  No 7, Lane 134, Xin Yi Road, Section 3, Taipei 106
  (The closest MRT station is Da An on the Wenhu (Brown) Line)
• NIV Unit Contact Information:
  - All inquiries must be directed to the call center.
  - If you have submitted your application to AIT and have been provided an administrative processing case number, you can check the status of your case at any time on the Visa Administrative Processing Case Status page.  Please wait at least 60 days from the date of interview or submission of supplemental documents, whichever is later, before inquiring about cases under administrative processing.

If you wish to apply for a visa, click here for further information.  If you require visa information, please take the time to review our website. If, after reviewing this information, you are unable to find the answer to your question, please contact: visaniv-ait@state.gov.